How can we help?

Last updated: 14 November 2026

Hi there! Here are the questions we hear most. If you can't find your answer, just write to us.

How does the photo scan work?

Take a photo of your plate. It is sent over an encrypted connection to our server, and AI recognises the dish and estimates its calories in seconds. You can then review the result and add it to your meal log.

Are the numbers accurate?

The numbers are AI estimates, not exact measurements. To get closer, adjust the portion to what you actually ate, or choose the right dish from the dish list. If you have a medical condition or are pregnant, consult your doctor.

My dish isn't recognised. What can I do?

Try another photo in good light with the whole plate in view. If it still isn't recognised, choose the dish from the dish list and adjust the portion. If you'd like us to add a dish, email us its name.

How does the free trial work?

The yearly plan starts with a 3-day free trial. You are not charged during the trial. When it ends, SAR 129.99 is charged to your Apple ID unless you cancel at least 24 hours before the trial ends. We remind you with a notification on your phone 1 day before the trial ends.

How do I cancel?

You cancel on your iPhone through Apple:

• Open the Settings app on your iPhone.
• Tap your name at the top.
• Tap Subscriptions.
• Choose Lagta, then tap Cancel Subscription.

Cancel at least 24 hours before the end of the current period so it doesn't renew. You keep access until the period you paid for ends.

How do I restore a purchase?

If you changed phones or reinstalled the app, sign in with the same Apple account and open Settings in the app and tap Restore subscription. Refunds are handled by Apple at reportaproblem.apple.com.

How do I delete my data?

Your profile and logs are stored on your phone. You can delete them in Settings inside the app, or delete the app. To delete your account completely, email support@lagtaapp.com from the email linked to your account, and we delete the account and subscription records on our server within 30 days.

What happens to my meal photos?

Photos are used only to recognise the dish and estimate calories. We do not keep them after the analysis and do not use them to train models. There are no ads and no tracking in the app. Full details are in our Privacy Policy.